EVPro
Welcome to the EVPro Knowledge Base. This resource is designed to support you, the Openwork adviser, in making the most of the technology provided by EV.
Introduction to EV and EVPro
Admin Set up
General Set up
- Which browsers and devices do EV support?
- How do I know that the forecasts are realistic?
- How quickly do you factor major market events into your quarterly updates?
- How do the calculations work?
- How are updates to tax and other regulations taken into account?
- How do I set up my paraplanners so that they can work on my client records?
- How do I add clients?
- How do I add a client to EVPro?
- How do I separate a couple on EVPro, if for instance the couple gets divorced or one of them dies?
- What assumptions do you make if the gender is entered as non-binary?
- Why do I need to add dependants into EVPro?
ATR/CFL
- Do you have an Attitude to Risk/Capacity for Loss Guide?
- Can my Paraplanner/Administrator get notification if one of my clients’ completes their Risk questionnaire?
- How can we print a blank Risk questionnaire?
- Why does a decimal risk score of 2.5 round down to a risk score of 2?
- How do I get the Secure link or the ability to create a paper questionnaire?
- What should I tell my client if I send them a link to the Client profile Questionnaire?
- The client has said that they have completed the questionnaire via the secure link, but I can’t see their answers in EVPro. Where is it?
- Is the ATR questionnaire validated?
- When completing the Attitude to Risk Questionnaire, a page pop ups with 'A quick double check', what is this for?
- Can I disagree with the result?
Cashflow Modelling
- Do you have a Cashflow Modelling user guide?
- Can I add a future property purchase into EVPro?
- How many withdrawals can be taken from an asset?
- Your State Pension figure isn't correct. How did you get figure?
- What do the dials and graphs mean on the Plan overview?
- Do you have a video showing how the Protection section works?
- I’m looking at the Plan Potential Journey – Cashflow and Assets chart and can see that in some of the years the weak outcome is showing some extremely high returns. I expected to only see low returns if I selected the weak outcome. Can you explain?
- Why don’t the Pension contributions appear as part of the expenses in the Cashflow plan?
- What is the maximum age that the Cashflow forecast will go to?
- I'd like some more information about your cashflow modelling. Do you have anything?
- On the cashflow plan there is a spike in Expenses for the year that the Repayment mortgage is due to finish, why is this?
- How do I model Downsizing for a client?
- How can I model Equity Release in EVPro?
- What happens if I add further assets after I have changed the preference for the Withdrawal order?
- In preferences, if I set the surplus to “Spend surplus money”, what is assumed?
- In preferences, if I set the question 'Save or spend surplus money' to “Save”, what is assumed?
- What is the impact of changing the Target 75% in Preferences?
- How do I add more Events?
- How is the mortality event age calculated?
- How do I add assets?
- How do I add or amend Property Assets?
- How does 'Compare projections' work?
- How can I add Debts within EVPro?
- How to add Income within EVPro
- How do I add Defined Benefit scheme information?
- How to add Expenses within EVPro
- What are Actions and how to add them?
- What is the maximum length of a life plan?
- How are “All expenses covered for plan” calculated?
- How is “Essential expenses covered for plan” calculated?
- How is “Essentials met in the worst year” calculated?
- How is the “Essential current asset adequacy” calculated?
- How do I use the Inheritance sections in EVPro?
- When I look at the average outcome graph under Plan overview, there is a lump sum to pay around the end of the mortgage, but the debt details have been recorded. What is happening?
- When looking at the 'Money left at mortality' in the Range of Outcomes and in Potential Journey, the figures are different. Why is that?
- We are trying to model our client dying tomorrow and the system keeps crashing, why?
- What is the gross annual mean return and how is it calculated?
- How do I use the Stress tests?
- How can I create a revised plan?
- Tax details for 2025/2026
- What's the difference between essential and desirable expenses?
- How do I add charges onto my clients pension within EVPro?
Revised Plan calculators
- Do you have a How to use the Event Solver guide.
- What do the Stress Tests do?
- How are the unexpected emergencies stress tests carried out?
- What criteria is being used to determine which pension is larger for inclusion in the Pension Protection Fund stress test?
- How is the “Event solver” calculated?
- How can I find out how much my client could spend each year in retirement?
- How is the “Regular investment solver” calculated?
- Over what period does Regular Investment Solver assume contributions are paid in its calculations?
- What is the regular investment cap?
- When using the Fund allocation solver, how does the Fund optimiser decide which fund to use if there is a choice of two of the same asset class?
- What do each of the options do within 'Change funds on multiple products' button?
- Can I use the Fund Allocation Solver on multiple plans at the same time?
Quick Tools
Portfolio Risk Rating (FRA in Adviser centa)
Review
Risk Analysis
- How can I view relevant information when considering transferring an existing plan(s) to a new plan?
- Do you have a user guide for Risk Analysis?
- How can I risk rate a client's blended portfolio with funds and an Omnis model?
- How do I import funds/asset classes to create a Model Portfolio?
- What's the main difference between the asset classes Money Markets and Retail Deposit?
- Why does the risk analysis score shown for my product/portfolio differ from the individual risk rating shown against the fund(s)?
- How is the efficient frontier graph plotted?
- How is Standard Deviation calculated in EVPro?
- What will the Past Performance chart do if one of the funds has less than 12 months of performance information?
- I want to show the current plan past performance on the Revised plan - what do I need to do?
- What do the figures mean under the forecast chart?
- Why can’t I adjust the assumptions for the forecasts?
- Why is my fund risk rating shown as a question mark “?” symbol and not a number
- The fund fact sheet is showing as not available, why is it?
- What do the different colours under 'Data quality' represent?